We help UAE residents prepare and submit visa applications. We are a private visa consultancy, not an embassy, consulate, government body or visa application centre, and we do not issue visas. Every decision on a visa is made by the embassy or consulate alone.
Before any work starts, we agree in writing what we will do for you, and we send you that agreement on WhatsApp or by email before you pay. This page explains what the agreement covers and when money is returned. The full legal terms are in our terms and conditions.
What you pay for
A visa application usually involves up to three separate costs:
- The government visa fee, set by the country you are applying to. It can change without notice. See our guide to visa fees from the UAE.
- The visa centre charge, where an embassy collects applications through a centre such as VFS Global, BLS International or TLScontact.
- Our service fee, for the work your case manager does on your file. We confirm it in writing for your case before we start.
We do not publish a single price list, because the work depends on the country, the visa type, how soon you need an appointment and how many people are travelling. Ask us on WhatsApp and we will explain the total for your trip.
What our service covers
- A case manager who looks after your file from first message to appointment day
- A check of which visa and which embassy is right for your trip
- A document checklist for your nationality, job and trip, and a review of every document before submission
- Help with application forms, cover letter and travel itinerary
- Booking of your appointment at the embassy or visa centre, through the official systems only
- Interview preparation where the embassy requires an interview, for example for a US visa
- Updates at each step, and answers to your questions until your appointment
What no agency can do
- We cannot decide or influence the outcome of a visa application. Only the embassy or consulate decides.
- We cannot control how long an embassy takes to reach a decision once you have applied.
- We cannot promise an appointment date unless we have agreed that window with you in writing.
Our US visa appointment commitment
For US visitor visas (B1/B2), we offer appointments in 7 working days, agreed in writing. The 7 working days count from the day you have paid and your DS-160 form is complete. If we miss that window for reasons within our control, and your documents are complete with us, you can choose a full refund of our service fee. The US government visa fee is paid to the US government and is not refundable by us. Read more on our US visa service in Dubai.
When a fee is refunded
- You cancel before we have started work on your file: you receive a full refund of our service fee.
- You cancel after work has started: once document review or form preparation has begun, the part of the fee that reflects the work already completed is not refundable. We will always set out clearly what has been done.
- We do not deliver what we agreed in writing, for example a US appointment inside the agreed 7 working days: you can choose a full refund of our service fee.
- The embassy refuses the visa: a refusal is a decision by the embassy or consulate, not a service failure, so our service fee is not refunded. We tell you this plainly before you engage us. For what happens to the government fee, read our guide to Schengen visa fee refunds after a refusal or withdrawal.
- Government fees, visa centre charges, insurance and translations are paid to third parties and are never refunded by us.
How to request a refund
Email Email us with your name and the date you engaged us. We respond within 7 working days, and approved refunds are paid to the original payment method.
Who you are dealing with
- Visa Doctor FZC, licensed by Sharjah Publishing City Free Zone, licence 4417571.01
- Office 311, Stadium Point, Dubai Sports City, Dubai, open Monday to Friday, 9:00 to 20:00
- WhatsApp +971 58 517 0900, phone +971 58 509 5268, or our contact page
If something goes wrong, contact us first and we will try to put it right. For how to check any visa agency before you pay, read how to choose a visa agency in the UAE.
Frequently asked questions
Do you refund your fee if my visa is refused?
No. The embassy alone decides on your visa, and our work on your file is complete once you have applied. We will explain the reasons for the refusal and your options, such as reapplying where that makes sense.
Can you promise my visa will be approved?
No honest agency can. What we commit to in writing is the work we do and, for US visas, the appointment window.
Is the government visa fee included in your fee?
It depends on the visa. We tell you in writing which fees we pay on your behalf and which you pay yourself at the visa centre.
Can I see the agreement before I pay?
Yes. We send the written agreement on WhatsApp or by email before you pay, so you can read what we will do and when a refund applies.
How quickly do you answer a refund request?
We respond within 7 working days and pay approved refunds to the original payment method.