
One of the most common questions we hear from clients in Dubai and Abu Dhabi after a refusal is simple: can I get my money back? It is a fair question, because the cost of a Schengen application is not small once you add the visa fee, the centre service fee, insurance and any optional extras. This guide explains how the fees are structured, what is and is not refundable, and how to avoid paying twice for the same mistake.
When you apply from the UAE you usually pay two different amounts, to two different parties. Mixing them up is the main reason people expect a refund that never arrives.
| Payment | Who receives it | Refunded if refused? |
|---|---|---|
| Visa application fee (set by the Schengen rules, €90 for most adults) | The consulate or embassy of the country you apply to | No. It pays for the examination of the application, whatever the result. |
| Service fee | The external provider, such as VFS Global or BLS International | No. It pays for collecting your documents and biometrics. |
| Optional extras (SMS, courier, premium services) | The external provider | Generally no once the service has been used. Read the terms on the receipt. |
| Travel insurance | The insurer | Depends on the policy. Some insurers refund if the visa is refused and you provide the refusal letter. Ask before you buy. |
Fees change from time to time, so confirm the current amounts on the official consulate page or on our visa cost calculator. For children, reduced fees or exemptions apply in some cases, and the consulate decides which.
If you decide not to travel after submitting, the position is similar. Once the application has been accepted and the fee taken, the consulate does not normally return it, even if it has not yet been decided. Some consulates will let you withdraw so that there is no refusal on your record, which can matter for later applications. If that is your situation, ask the consulate or visa centre in writing and keep a copy. Our guide on how a refusal affects future applications explains why a withdrawal can be better than a refusal.
These are rare, but worth knowing:
Never assume a refund. Ask the provider in writing, and keep every receipt.
The real cost of a refusal is not only the lost fee. It is the second fee when you reapply. Most refusals in our experience trace back to a small number of avoidable issues: unclear travel purpose, weak financial evidence, inconsistent documents, or missing items. Before you pay anything, run through these steps:
Some unlicensed agents advertise refund guarantees or a guaranteed visa. No private provider can guarantee a decision, because decisions belong to the consulate. If someone promises a refund, ask for it in writing and check their licence. Our article on spotting a fake visa agent lists the warning signs.
We review your file before you pay the consulate and the centre, so that the weak points are fixed first. That is cheaper than refusing and reapplying. We are a licensed private service provider, we do not issue visas, and we do not promise outcomes. We will tell you honestly if we think your file is not ready. See our visa services in Dubai or try the approval chance calculator for a rough idea of where you stand.
Need help with your application?
Tell us your destination and travel date. We will tell you honestly what is realistic.
Your first consultation is free. Tell us your situation and we will tell you honestly where you stand before you pay anything.
No. The visa fee covers the examination of your application and is not returned, whatever the decision.
Generally no. It is paid for the service of lodging your application and collecting biometrics, and it is separate from the visa fee.
Some consulates allow it before a decision is made. Ask in writing as early as you can, and keep the reply.
That depends on the insurer. Some refund the premium on proof of refusal, others do not. Check the policy terms before buying.
Yes, a new application normally means new fees. Fix the cause of the refusal first, as covered in our guide to refusals at the border and our guide to originals and photocopies.
Last reviewed October 2026. Visa rules, fees and processing times change frequently. Always confirm current requirements on the official government or consulate website before booking travel. Visa Doctor is a licensed private service provider (SPC Free Zone 4417571.01) and is not a government authority; we do not issue visas.
Every requirement, fee and timeline on this page is checked against the issuing authority before publication. These are the primary sources used for this article:
Government rules change without notice. We re-verify this page on a rolling schedule, but always confirm your own case with us before you book flights or pay fees.
Written and fact-checked by
Co-founder, Visa Doctor · Dubai, United Arab Emirates
Bartu Ulucay is a co-founder of Visa Doctor, the Dubai-based visa documentation agency behind this site. He works alongside the team that prepares and reviews visitor visa files for UAE residents applying to Schengen, the UK, the USA, Canada, Australia, Japan and 40+ other destinations.
Published 28 October 2026 · Last reviewed and updated
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